1021 E Highway 11-E

Jefferson City, TN  37760

865-475-6000

Fax: 865-475-6026

 
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Frequently Asked Questions

When you have questions, the dependable folks at Thomas Heating & Cooling are ready and able to answer. You can always contact us, or get in touch with us for help. But first, take a look below at a few of the questions other customers often have�you may find your answer right here.

Where can I get parts for my equipment?

Thomas Heating & Cooling is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

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Why can't I find the correct size furnace filter at my local home improvement store?

The filter shipped with your unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement filters can only be purchased through a dealer. However, keep in mind that some filters are reusable, and can be washed by hand in cold water.

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I need help troubleshooting a problem with my equipment.

Thomas Heating & Cooling is your troubleshooting expert, and is glad to help you. In addition, We also provides a network of troubleshooting technicians at Distribution centers across the country. Should you encounter a situation that requires additional factory help, just ask him or her to contact their Service Manager for assistance.

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Which Bryant equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Your dealer can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs.

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What does my warranty cover?

Under the standard factory warranty, Manufacturers cover parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, your dealer will also be able to provide you with the information.

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How much will a new system cost?

Please contact us for pricing. Each dealer establishes his or her own equipment and labor prices.

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Why is the SEER rating on the Energy Guide different than what I was quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. We have access to the equipment specifications and can provide you with the actual combination rating for your system.

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How can I talk to a factory engineer regarding a problem I am having with my equipment?

Simply contact us, as we are your experienced engineering and technical resource.

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What is the life expectancy of my unit?

Our products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, especially including the regularity of routine maintenance. Contact us for insight into the remaining lifespan of your system.

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