When you have questions, the
dependable folks at Thomas Heating & Cooling are ready and
able to answer. You can always contact us, or get in touch with
us for help. But first, take a look below at a few of the
questions other customers often have–you may find your answer
right here.
Where can I get parts for my
equipment?
Thomas Heating & Cooling is the best
resource for identifying and supplying the correct, current
parts for your system, as well as pricing and availability.
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Why can't I find the correct size
furnace filter at my local home improvement store?
The filter shipped with your unit is made from
higher-quality materials than those of the disposable filters
found in retail stores. For that reason, replacement filters can
only be purchased through a dealer. However, keep in mind that
some filters are reusable, and can be washed by hand in cold
water.
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I need help troubleshooting a
problem with my equipment.
Thomas Heating & Cooling is your
troubleshooting expert, and is glad to help you. In addition, We
also provides a network of troubleshooting technicians at
Distribution centers across the country. Should you encounter a
situation that requires additional factory help, just ask him or
her to contact their Service Manager for assistance.
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Which Bryant equipment will best
fit my home?
There are many factors that affect the sizing
and specifications of your system, including square footage,
insulation, window surface and configuration, geographic
location of your home, duct sizing and arrangement, and many
others. Your dealer can perform an in-home load analysis to
determine which equipment combinations will perfectly suit your
home and your family's needs.
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What does my warranty cover?
Under the standard factory warranty,
Manufacturers cover parts that fail during the warranty period
due to defect in the part. The warranty does not cover labor. A
warranty certificate was included with your homeowner
information packet, and is specific to the model numbers, serial
numbers and installation dates of your products. If you cannot
find your warranty certificate, your dealer will also be able to
provide you with the information.
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How much will a new system cost?
Please contact us for pricing. Each dealer
establishes his or her own equipment and labor prices.
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Why is the SEER
rating on the Energy Guide different than what I was quoted?
Each split system cooling unit has a nominal SEER
rating. This rating can be increased with the upgrade of the
indoor unit. We have access to the equipment specifications and
can provide you with the actual combination rating for your
system.
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How can I talk to a factory
engineer regarding a problem I am having with my equipment?
Simply contact us, as we are your experienced
engineering and technical resource.
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What is the life expectancy of my
unit?
Our products are among the longest lasting
heating and cooling products available. For your specific
equipment, there are many variables that affect life expectancy,
especially including the regularity of routine maintenance.
Contact us for insight into the remaining lifespan of your
system.
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